You have 7 days to return an item
If something isn't right with your order, you can return it within 7 days of receiving it. The item needs to be in its original condition — unused, with all original packaging, accessories, and any included documentation. After 7 days, unfortunately we can't accept returns.
When can you return something?
You can return a product if it arrived damaged, if you received the wrong item, or if it has a manufacturing defect that showed up right out of the box. We stand behind everything we sell, and if it's genuinely our fault or the product's fault, we'll make it right.
What can't be returned?
We can't accept returns on items that have been used or installed, products that are missing their original box or accessories, anything with a broken seal or items that were clearly damaged after delivery. If a product is marked "non-returnable" at the time of purchase, that also stands.
How to start a return
Just get in touch with us within 7 days of delivery. Email us at returns@tradezone.pk or call +92 321 8406999. Tell us your order number, what the issue is, and ideally attach a photo so we can understand the problem quickly. We'll review your request within 1–2 working days and tell you exactly what to do next.
Who pays for return shipping?
If the product was defective, damaged, or we sent you the wrong thing — we cover the return shipping, no questions asked. If you're returning for a personal reason (changed your mind, ordered the wrong size, etc.), the shipping cost will be on your side. Either way, we recommend using a trackable service so neither of us is left guessing.
When will I get my refund?
Once we receive the returned item and check it over, we'll let you know within 24 hours whether it's approved. If it is, your refund will be processed within 5–7 working days back to your original payment method. For COD orders, we'll refund via bank transfer or offer you store credit — whichever you prefer.
Can I exchange instead of refund?
Yes, absolutely. If you got a defective or wrong item and we have the correct one in stock, we'll swap it out at no cost to you. If we're out of stock on the replacement, we'll issue a full refund instead.
What about the manufacturer's warranty?
All the electronics we sell come with an official brand warranty. For warranty claims that come up after our 7-day return window, you'll need to contact the brand's service center directly — they're the best equipped to handle repairs and replacements. Keep your purchase receipt; you'll need it as proof. We're always happy to help point you in the right direction.